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Thank you for your experience. I just got off the phone with Rockwell and they suggested uninstalling and then reinstalling the Services Platform. I’m going down next week to work on this since uninstalling and reinstalling any software shouldn’t be done remotely and the client is almost two hours south of my office. Well I’m down there I’m going to have the client disable Webroot on that system to see if that resolves it. Rockwell also sent me a document that shows what needs to be White Listed. So if Webroot turns out to be the issue then I’ll go through that document with the client and see if white listing resolves the problem. I also checked Rockwell’s website and they don’t show any compatibility issues with my version of Windows.