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I have seen this problem before. The FactoryTalk Network Directory has not been configured.
Configure the FactoryTalk Network Directory by launching the wizard as follows:
Navigate to Start –> All Programs –> Rockwell Software –> FactoryTalk Tools
Click on FactoryTalk Directory Configuration Wizard.
After the wizard is launched, select FactoryTalk Network Directory and complete the wizard.
If you have a TechConnect agreement you can view the technote here https://rockwellautomation.custhelp.com/app/answers/detail/a_id/24940