Reply To: Studio 5000 Installation On windows 10 1903

#9228
CmooreCraig Moore
Participant
Karma: 26
Rank: Padawan

I Found this in the Rockwell Knowledge base after looking over your install log files.

Maybe some of this will help.

 

 

<span class=”ra_articletitle”>Studio 5000: Installation Failed due to Prerequisites or CodeMeter</span>
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<td><span class=”ra_articlesub”> 760749 | Date Created: 01/15/2016 | Last Updated: 07/29/2019
Access Level: TechConnect</span></td>
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<h3>Problem</h3>
I am unable to install Studio 5000 software. An error occurs while installing prerequisites.

The log file shows:

MSI (s) (F4:3C) [13:39:13:714]: Invoking remote custom action. DLL: C:\windows\Installer\MSI3D09.tmp, Entrypoint: RegisterLogixCOMComps
Action start 13:39:13: SetupRegisterLogixCOMCompsProgress.
1: Begin RegisterCOMComponents
1: CheckCodeMeterLicense CmAccess2 failed 0x00000065, FC=5000325, PC=4000000000
1: End RegisterCOMComponents
CustomAction SetupRegisterLogixCOMCompsProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

=== Logging stopped: 1/15/2016  15:20:30 ===
MSI (s) (60:48) [15:20:30:224]: User policy value 'DisableRollback' is 0
MSI (s) (60:48) [15:20:30:224]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:48) [15:20:30:224]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:48) [15:20:30:224]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:48) [15:20:30:224]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:48) [15:20:30:224]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (60:48) [15:20:30:224]: Restoring environment variables
MSI (s) (60:48) [15:20:30:224]: Destroying RemoteAPI object.
MSI (s) (60:A0) [15:20:30:224]: Custom Action Manager thread ending.
MSI (c) (EC:D4) [15:20:30:224]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (EC:D4) [15:20:30:224]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/15/2016  15:20:30 ===

Logix Designer Uninstaller:     InstallProduct return code for [Logix Designer v24.00] was 1603

The log file may also show:

MSI (s) (4C:44) [13:44:28:232]: Note: 1: 1708
MSI (s) (4C:44) [13:44:28:232]: Product: Rockwell Automation CM Runtime -- Installation failed.

MSI (s) (4C:44) [13:44:28:232]: Windows Installer installed the product. Product Name: Rockwell Automation CM Runtime. Product Version: 5.21.3799.0. Product Language: 1033. Manufacturer: Rockwell Automation, Inc.. Installation success or error status: 1603.

MSI (s) (4C:44) [13:44:28:248]: Deferring clean up of packages/files, if any exist
MSI (s) (4C:44) [13:44:28:248]: MainEngineThread is returning 1603
MSI (s) (4C:C4) [13:44:28:248]: RESTART MANAGER: Session closed.
MSI (s) (4C:C4) [13:44:28:248]: No System Restore sequence number for this installation.
=== Logging stopped: 3/28/2017  13:44:28 ===
MSI (s) (4C:C4) [13:44:28:248]: User policy value 'DisableRollback' is 0
MSI (s) (4C:C4) [13:44:28:248]: Machine policy value 'DisableRollback' is 0
MSI (s) (4C:C4) [13:44:28:248]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (4C:C4) [13:44:28:248]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (4C:C4) [13:44:28:248]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (4C:C4) [13:44:28:248]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (4C:C4) [13:44:28:248]: Restoring environment variables
MSI (s) (4C:C4) [13:44:28:248]: Destroying RemoteAPI object.
MSI (s) (4C:CC) [13:44:28:248]: Custom Action Manager thread ending.
MSI (c) (94:38) [13:44:28:248]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (94:38) [13:44:28:248]: MainEngineThread is returning 1603
=== Verbose logging stopped: 3/28/2017  13:44:28 ===

Logix Designer Uninstaller:     InstallProduct return code for [Rockwell Automation CM Runtime v5.21.3799] was 1603

Logix Designer Uninstaller:     [Rockwell Automation CM Runtime v5.21.3799] INSTALL_WAS_SUCCESSFULL:0
Logix Designer Uninstaller:     [Rockwell Automation CM Runtime v5.21.3799] INSTALL_WAS_ATTEMPTED:1

<h3>Environment</h3>

  • Windows 7
  • Windows 10
  • Studio 5000 v23 or later
  • FactoryTalk Activation Manager 4.00.02 or later

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<h3>Cause</h3>
Software that was previously installed onto the system is preventing the installation of Studio 5000 from completing as necessary.

<u>Note:</u> whenever performing the installing of Rockwell Software, be sure to run the installation as an administrator by right-clicking on the Setup.exe file and selecting <i>Run as administrator</i>.
<h3>Solution 1</h3>

  1. Disable UAC as described in 54812 – Disabling UAC in Windows OS
  2. Make sure that you are logged in as administrator and have all admin privileges
  3. Run the Studio 5000 installation again

<hr />

<h3>Solution 2</h3>

  1. Go to <i>Start–>Control Panel–>Programs and Features</i> or <i>Start–>Control Panel–>Uninstall a program</i> (depending on how <b>View by</b> is set) and uninstall <b>Rockwell Automation CM Runtime</b> and <b>CodeMeter Runtime Kit</b>
  2. Delete the <b>CodeMeter</b> folders if they still remain in C:\Program Files (or C:\Program Files (x86) for 64-bit operating systems) and C:\ProgramData
  3. Run the Studio 5000 installation again

<hr />

<h3>Solution 3</h3>

  1. From <b>Programs and Features</b> uninstall <b>FactoryTalk Activation Manager</b>
  2. Run the Studio 5000 installation again

<hr />

<h3>Solution 4</h3>
Verify that the <b>CodeMeter Runtime Server</b> Windows service is running and set it to <b>Automatic</b> startup.

<hr />

<h3>Solution 5</h3>

  1. Go to C:\Program Files (x86)\Rockwell Software\FactoryTalk Activation\Tools
  2. Scroll all the way down and double-click on <b>UpgradeProtectionOnlyLicense</b>
  3. Start the installation again

<hr />

<h3>Solution 6</h3>
Upgrade the <b>CodeMeter Runtime Server</b> to the highest available version that you can download from https://www.wibu.com/support/user/downloads-user-software.html.

<hr />

<h3>Solution 7</h3>

  1. Uninstall <b>CodeMeter Runtime Kit</b> and <b>FactoryTalk Activation Manager</b> software
  2. Restart the computer
  3. Delete all CodeMeter folders (if they exist) from the following directories:
    C:\Users\<user>\AppData\Local\Temp\
    C:\Program Files (x86)\ (for 64-bit systems)
    C:\Program Files\ (for 32-bit systems)
    C:\Program Data\
  4. Download and install the newest version of the CodeMeter Runtime Kit as per article 1075154 – Downloading and installing the CodeMeter Runtime Kit
  5. Download and install a compatible version of FactoryTalk Activation Manager as per article 106060 – Installation process of FactoryTalk Activation Manager

<hr />

<h3>Solution 8</h3>
The Studio 5000 installer was attempting to install RSLinx Enterprise 5.90 or lower while FactoryTalk Linx 6.0 or greater was previously installed. This is forcing the installer to error out and fail to complete the installation.

  • Verify that FactoryTalk Linx is installed by navigating to <i>Control Panel->Programs and Features</i>
  • Deselect RSLinx Enterprise from the installer

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