RSLogix 5: Does not open faulting module RSrs532.dll

[dclairmontParticipantKarma: 11Rank: Padawan]

I have a rather old machine running on a PLC5, RSLogix version 8.0.0.3. Everytime I try to launch the program I get a Rslogix PLC5 application has stopped working. In the message I see the following problem event:
Faulting application name: RSLGX5.exe, version: 8.0.0.3, time stamp: 0x4f8e8c66
Faulting module name: RSrs532.dll, version: 6.1.0.2, time stamp: 0x4db0cd35
Exception code: 0xc0000417
Fault offset: 0x001168c9
Faulting process id: 0x2e18
Faulting application start time: 0x01d02ad4a014790a
Faulting application path: C:\Program Files (x86)\Rockwell Software\RSLogix 5 English\RSLGX5.exe
Faulting module path: C:\Program Files (x86)\Rockwell Software\RSLogix 5 English\RSrs532.dll
Report Id: ddc9776c-96c7-11e4-b484-9cb70d5478fa

Any help will be appreciated!

[tfgmedia_adminKeymaster]

Hi Dan and welcome to the forum!

Rockwell has a technote on this exact issue, if you have a techconnect contract you can view it here.

If not, try the following:
Delete the .rnl files in the following directories:

For Windows XP
C:\Documents and Settings\All Users\Application Data\Rockwell Automation\FactoryTalk Activation

For Windows Vista / Windows 7 / Windows Server 2008
C:\ProgramData\Rockwell Automation\FactoryTalk Activation

Note: The ProgramData folder (Windows 7), Application Data folder (Windows XP) and the .rnl files are hidden in Windows. In order to see hidden files go to Control Panel–>Folder Options–>View–>Show hidden files, folders and drives.

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